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Latest Update: September 18, 2025
Latest Update: September 18, 2025
- Right of Withdrawal (Consumer Services) - If you are an EU consumer purchasing services online, you have the right to withdraw from the contract within 14 days of purchase without giving any reason, in accordance with Directive 2011/83/EU.
- Refund Eligibility Refunds may be granted under the following conditions:
- Non-Refundable Items - Domain registrations.
- Refund Process To request a refund, contact billing@nexoracloud.com with your order ID and reason for the request. Approved refunds will be processed within 14 business days to the original payment method.
Exceptions:
- If the service has already been fully performed with your consent before the withdrawal period ends, the right to withdraw no longer applies.
- Technical failure or service unavailability not caused by the user.
- Duplicate payments or billing errors.
- Cancellation within the 14-day withdrawal period (if applicable).
- Custom development work already initiated.
- Services rendered or consumed before cancellation.
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